Here are the answers to the most common questions we get asked. If you don’t find the answer to what you are looking for then please call us or send us a message at our Contact Us Page Here and we will be happy to help you 🙂

Do I need to sign up to buy?

You are not required to as you can check out as a guest, but creating an account with EML Shaperwears is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.

I can’t remember my password, how do I find it?

You can click on the Forgot Password link and enter your username or email address. We will then email it to you right away! Please check your spam/junk folder if you don’t see it within a few minutes.

What methods of payment are accepted?

We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through PayPal’s encrypted payment page.

Is entering my credit card info here safe?

All payments are processed securely through PayPal’s encrypted payment page. Which uses the latest and greatest in security technology! A SSL certificate is used to secure the payment page and API endpoints. These certificates are using the SHA-256 algorithm and VeriSign’s 2048-bit G5 Root Certificate. Which is as rock solid as you can get. 🙂

How long will it take for my items to arrive?

You will normally get your package within 7 to 10 business days.

How do I get a refund?

All goods sold are not returnable, unless is our mistake, and all you need is to call or email us ,within 12 hours of getting your product, making sure clothing is not used, once we receive it back in the mail from you, and confirmed is still not used, then you will get your refund, we are not responsible for any lost or damaged or stolen items that are sent to us. Also all shipping costs are your responsibility for returns or exchanges. Please make sure you obtain a tracking number, please email us your tracking number so we can look up for.

How much is shipping?

Shipping within the USA is only $9.85 for USPS Priority Shipping and we also offer express shipping as well which is $28.50 within the USA. For shipping anywhere else worldwide the cost for standard shipping is $9.93 and worldwide express shipping is $35. Tracking numbers are included with all shipments.